GENERAL BOOKING CONDITIONS
The present general reservation conditions (hereinafter general conditions) will regulate the business relationship that arises between MEDITERRANEAN LUXURY HOTELS SA and the user or client for the contracting made through the forms that MEDITERRANEAN LUXURY HOTELS SA puts at your disposal at www.mac-hotels.com.
The reservation through the web sites of MEDITERRANEAN LUXURY HOTELS SA will imply the specific acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user’s browsing on the pages owned by MEDITERRANEAN LUXURY HOTELS SA.
These conditions shall apply without prejudice to the application of the legal rules on the subject which are applicable for each case.
The general conditions of contracting regulate the relationship of distance selling between MEDITERRANEAN LUXURY HOTELS SA and the user or client, in accordance with the legal stipulations, in particular, the law 7/1998, of 13th of April, on general conditions of Recruitment, Law 3/2014, of 27th March amending the revised text of the general law for the defence of consumers and users, the Organic law 15/1999, of 13th December, protection of personal data, General regulations for the protection of Data the law 7/1996, of 15th January of the retail trade, and to the law 34/2002 of 11th of July, of services of the information society and of electronic commerce.
MEDITERRANEAN LUXURY HOTELS SA reserves the right to make any changes it deems appropriate, without prior notice, under the general conditions. These modifications may be made, through their websites, by any form admissible by law and will be of forced compliance during the time they are published on the web and until they are validly amended by subsequent ones. However, MEDITERRANEAN LUXURY HOTELS SA reserves the right to apply, in certain cases, particular conditions of contracting in preference to these general conditions when deemed appropriate, advertising them in time and form.
Information previous to the reservation
MEDITERRANEAN LUXURY HOTELS SA informs that the booking procedure through its web pages is detailed in the corresponding section for the formalization of the reservation.
Also, MEDITERRANEAN LUXURY HOTELS SA informs that the user can have access to the conditions of use that it has in the same web.
By booking with MEDITERRANEAN LUXURY HOTELS SA through its website, the user or client expressly declares to know, understand and accept these terms of use and the general conditions. In the same way the user declares to be of age and have the legal and acting capacity to access to the Web sites of MEDITERRANEAN LUXURY HOTELS SA and the contracting made through them. The user is responsible for treating confidentially and responsibly, the identity and password obtained in the registry as a client, not being able to assign them to another.
Once the reservation has been made, the user will see the confirmation of his reservation on screen, being able to print it as proof of the reservation made.
The booking confirmation and the receipt of the reservation (printing made by the user) will not be valid as an invoice.
FUNCIONING OF THE BOOKING
Booking offer and price reference
In compliance with the current regulations and, in particular the law 34/2002 of services of the information society and electronic commerce, MEDITERRANEAN LUXURY HOTELS SA offers in the corresponding section for the formalization of the reservation, information on all possible bookings, their characteristics and prices. However, MEDITERRANEAN LUXURY HOTELS SA reserves the right to withdraw, replenish or change the offers offered to its customers through its website, by simply changing the content of the same. In this way, the products and/or services offered at any time by the website of MEDITERRANEAN LUXURY HOTELS SA will be governed by the general conditions in force in each case. Likewise, the company will have the power to cease offering, without prior notice and at any time, the access to the products and/or services mentioned.
Indication of prices
Each possible reservation will have a price indicated and if it has incorporated VAT or any other tax that might be applicable. The prices indicated on screen will be the ones in force at any time except typographical error. When the price is different for the above mentioned reason, MEDITERRANEAN LUXURY HOTELS SA will inform the customer, via e-mail, before proceeding to the collection of the reservation.
Availability
The availability of the offers made by MEDITERRANEAN LUXURY HOTELS SA through its website can vary depending on the demand of the customers. Although MEDITERRANEAN LUXURY HOTELS SA updates the database periodically, the allotment requested by the customer could be sold out at that time. In this case, MEDITERRANEAN LUXURY HOTELS SA shall send an e-mail to the customer informing them of the impossibility of the availability of the offer.
Forms of payment
MEDITERRANEAN LUXURY HOTELS SA requests in the reservations through its web page, the data of a credit card and card holder name to guarantee the effectiveness of the same.
MEDITERRANEAN LUXURY HOTELS SA informs that the form of payment will be determined at the time of displaying the offers.
Reservations with payment on arrival:
We remind you that the establishment does not make any charge on your credit card when making this reservation. The card is only used as a guarantee.
Also, the establishment reserves the right to verify the validity of the credit card before the arrival of the client. The invoice corresponding to the reservation will be paid directly to the establishment, either in cash, by credit card or by any other means accepted by the establishment.
Also, if the customer requests, the reservation can be paid before the check in by bank transfer or by card via PHONE & SELL – BANCO DE SABADELL.
Bank transfer
By selecting the bank transfer you will receive the confirmation by e-mail with the bank data of the hotel.
It is very important that, when making the transfer, you indicate in the subject the reference number, as well as your name, and make the transfer within 3 days after the date of confirmation.
If you wish, you can send us proof of the transfer by email to bookingpm@mac-hotels.com.
But in any case, the validation of the service will not be considered effective until our management department has the bank confirmation of the transfer.
We remind you that the payment has to be made in Euros and that all the eventual exchange and banking commissions are at your own cost.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, your always communicate to your bank that the charges of commissions in origin, corresponds to you and not the receiver. If not, Mac Hotels could paralyze the contracted service if the full amount is not received.
The possible exchange and banking commissions are charged to the client. “
Reservations non-refundable:
If a non-refundable reservation is made, 100% of the amount of the reservation via Redsys (bank’s payment gateway) will be charged.
Reservations from travel agents
When a booking is made by a travel agency, the entire payment must be paid at the time of booking and will not be refundable.
For those guests who enjoy additional or extra services, they can pay at the time of consumption or if they want to accumulate credit, must provide a valid credit card number.
Cancellation of the booking
Payment on arrival:
If the cancellation is made until 23:59 of the day before the reservation, the establishment will not charge anything. If the cancellation is made after 23:59 or in case of no show, you will allow the establishment to charge the credit or debit card number provided with 50% of the total amount of the reservation.
Non-refundable rate:
It is not possible to cancel without penalty. The hotel, when you receive the reservation, will charge on your card the total amount. No refund is allowed in case of cancellation, early departure or no-show (the reservation would only be maintained the first night). If the payment is denied, the hotel will cancel your reservation.
Withdrawal
Pursuant to Article 103 of law 3/2014 of 27th March which amends the revised text of the General law for the defence of consumers and users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or which, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.
DATA PROTECTION
In accordance with the provisions of the current legislation on protection of personal data, we inform you that your data will be incorporated into the treatment system owned by MEDITERRANEAN LUXURY HOTELS SA with CIF A07305477 and registered office located at GREMI TINTORERS 25a 07009, PALMA DE MALLORCA (ILLES BALEARS), in order to facilitate, expedite and fulfil the commitments made between the two parties. In compliance with the current regulations, MEDITERRANEAN LUXURY HOTELS SA informs that the data will be retained for the period strictly necessary to comply with the above precepts.
As long as you do not communicate otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use them for the aforementioned purposes.
MEDITERRANEAN LUXURY HOTELS SA informs that it will proceed to treat the data in a lawful, loyal, transparent, appropriate, pertinent, limited, accurate and up-to-date manner. That is why MEDITERRANEAN LUXURY HOTELS SA agrees to take all reasonable measures to be abolished or rectify without delay when they are inaccurate.
The rights of access, rectification, limitation of treatment, suppression, portability and opposition to the processing of your personal data as well as the information of the consent to the treatment thereof, can be made by directing your request to the postal address indicated above or to the email dpo@mac-hotels.com.
You may contact the competent supervisory authority to submit the claim you deem appropriate.
Reserved right of admission
The hotel Mac Puerto Marina, acting reasonably at all times, reserves the right to refuse admission, ban from entry or remove from the complex any person (whether a guest or another person invited on to the complex) whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff, or who acts in an inappropriate and/or undesirable manner or causes civil unrest within the hotel; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace; has initiated in the past legal proceedings against Mac Puerto Marina, climbs on stands stages, fences, barriers, walls, balconies or any other structures within the complex without prior authorisation or breaks the rules established by the complex. This could result in permanent exclusion from booked accommodation and all services and facilities and no refunds will be given for any lost payments or holiday time and no payment will be made for any alternative accommodation or early flights home that may become necessary.
The hotel Mac Puerto Marina reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings or displaying any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or previously acting in any manner which might have caused any person to report that individual tothe hotel; or who may attempt to regain admission to Mac Puerto Marina or has been found inside the hotel without a valid all-inclusive bracelet. If any guest is in breach of any of these conditions is a member of a party, then such party of individuals may also, at the hotel’s discretion, be denied entry or escorted from the hotel without any right to compensation.
Behaviour and conduct policy
You must show consideration for your neighbours, our staff and other guests. Please treat our accommodation and facilities with respect and care so that other guests may continue to enjoy them . Unnecessary noise or any rowdy behaviour (particularly at night time) which is likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the complex. Offensive or illegal conduct or behaviour will not be tolerated and could lead to eviction from the hotel without any refund or compensation. Smoking (including of e-cigarettes) is strictly prohibited inside the buildings.
Any person who appears to be under the influence of alcohol or that, under the influence of alcohol neglects the proper care of any minors under his or her care, may be escorted from the complex without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appears to be under the influence of illegal substances will be refused admission or escorted and excluded from the complex without any right to a refund. CCTV cameras are used to assist in the proper running of the complex. However, we do not make any representation as to the extent of coverage provided by the cameras.
We reserve the right to recover from you any compensation, damages and legal costs we may pay to other guests as a result of your actions, or any damage caused to Mac Puerto Marina. We also reserve the right to join in any offending guest to any legal action commenced by another guest which includes loss and damage attributable to any misconduct by yourselves or associated guests.
